Q: HOW LONG WILL MY ORDER TAKE TO ARRIVE?
A: Orders are processed and prepared for shipment within 1-3 business days. Delivery typically takes an additional 3-4 business days after your order has been shipped, unless otherwise specified in the product description. You can find specific shipping times listed on the product page.
Q: HOW DO I TRACK MY ORDER?
A: Once your order is processed, you will receive an order confirmation email that includes a tracking number. Use this number to track your shipment. Please allow 24-48 hours for the tracking information to update after receiving your confirmation email.
Q: HOW CAN I RETURN AN ITEM?
A: Please refer to our Return Policy. If you need further assistance, feel free to contact us at support@whispersofmana.com.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
A: If you received a damaged item, please take a clear photo of the damage and email it to our Customer Care team at support@whispersofmana.com, along with your order number and a description of the issue. You must contact us within 30 days of delivery to be eligible for a refund or replacement. If you report the damage after 30 days, we may not be able to issue a refund.
Q: HOW LONG WILL IT TAKE FOR YOU TO REPLY TO MY MESSAGE?
A: We strive to respond to inquiries within 1-3 hours during business hours. However, please allow up to 24 hours, especially during weekends or holidays.
Q: HOW DO I CONTACT CUSTOMER SERVICE?
A: You can reach us in two ways:
- Fill out the Contact Us form on our website.
- Email us directly at support@whispersofmana.com.
If you have any additional questions, don’t hesitate to reach out to us!
New Questions to Add
Q: DO YOU OFFER FREE SHIPPING?
A: Yes! We offer free shipping on all orders over $200. For orders under $200, shipping rates will be calculated at checkout.
Q: CAN I CANCEL OR MODIFY MY ORDER AFTER PLACING IT?
A: Once an order is placed, we begin processing it immediately. If you need to cancel or modify your order, please contact us at support@whispersofmana.com as soon as possible. We cannot guarantee changes or cancellations after processing begins, but we will do our best to accommodate your request.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted to ensure your information is safe.
Q: DO YOU SHIP INTERNATIONALLY?
A: Currently, we only ship within the United States. If you are located outside of the U.S., please contact us for special shipping arrangements.
Q: WHAT IF MY PACKAGE IS LOST OR STOLEN?
A: If your package is marked as delivered but you did not receive it, we recommend checking with your carrier or neighbors first. If you are still unable to locate your package, please contact us at support@whispersofmana.com, and we will work with the carrier to resolve the issue.