At Whispers Of Mana, we offer the ability to pre-order products that have not yet been released. This allows you to secure availability of the product upon its release. We will make every effort to provide the product on the release date, but please note that delivery on the exact release day is not guaranteed.
Potential Delays
Pre-order deliveries may experience delays due to:
- Shipment delays from our distributors
- Carrier delays (USPS, UPS, etc.)
- Holidays or days outside of our normal operating hours
We will notify you if we anticipate any significant delays.
Shipping of Pre-Order Items
Pre-order items are subject to our normal shipping terms. If you place an order that includes both in-stock and pre-order items, the entire order will be shipped together when the pre-order items are available.
If you would prefer to receive the in-stock items sooner, you can request to split the order, but this will incur an additional shipping charge for the separate shipment.
Refunds and Cancellations
You may request a refund for your pre-order before the item has shipped. Once the pre-order item has been dispatched, our normal Return and Refund Policy will apply.
Please note that a 5% cancellation fee may be applied to pre-order refunds to cover administrative and transaction costs.
Communication
We will provide updates regarding the status of your pre-order if any unforeseen delays arise. Once your pre-order has shipped, you will receive a shipping confirmation email with a tracking number.
Contact Information
If you have any questions or concerns regarding your pre-order, feel free to reach out to us at:
- Email: support@whispersofmana.com
- Phone: +1 (818) 843-5959
- Address: 426 W Elk Ave, Glendale, CA 91204, USA